Frequently Asked Questions (FAQs)

  • What types of pets do you transport?

    Dogs and cats, if they meet the size and age requirements.

    Household birds (small species of pet parrots, or young larger breed parrots). Travel is available only on flights operated by Delta Airlines or Alaska Airlines within the lower 48 U.S. States.

    Rabbits and Guinea pigs, only on flights operated by Alaska and Frontier Airlines within the lower 48 U.S. States.

  • Do you offer transport services to and from international destinations?

    Yes! Most of our clients use us for international transports. We have been bringing dogs and cats back and forth from Europe, the Americas, and Caribbean Islands for many years. We are intimately familiar with the travel requirements for pets going to and coming from international destinations. Please note that dogs traveling to or transiting through the European Union must vaccinated for rabies.

  • Will my pet be with their travel guardian the entire trip?

    Your pet will travel with their personal travel guardian in the aircraft cabin. They will always be together from the beginning to the end of their great adventure whether you choose our classic airport to airport transport or add door-to-door services.

  • What are the age and size requirements for pets to travel in the cabin?

    For most airlines the minimum age to travel is 8 weeks for domestic cats, dogs, and rabbits on domestic flights within the continental U.S., 15 weeks for most international. Household birds can travel once fully feathered and no longer rely on an artificial heat source.

    For Commercial Airline Flights:

    The accepted weight for domestic flights is 25 pounds and under for all airlines except Southwest and Delta Airlines which have no weight restrictions. The pet must fit comfortably in a soft-sided travel carrier (18x12x12 inches or 45x30x30cm).

    For international flights to and from Europe, the combined weight maximum of both travel carrier and pet is between 8 kg and 9 kg (17.7 lbs & 19.8 lbs) depending on the airline. The pet must fit comfortably in a soft-sided travel carrier (18x11x10 inches or 46 x 28 x 24cm).

    For Semi-Private Flights:

    Travel on JSX can accomodate all cats and well-behaved dogs up to 79lbs.

    Travel on K9Jets, BARKAir, & AirAcer, there is no size restriction.

  • Can two pets travel with the same travel guardian?

    For Commercial Airline Flights:

    Yes. On flights within the U.S., two pets may travel together in the same carrier if they both fit comfortably in the carrier and their combined weight is not more than 20 lbs. For example, two puppies or kittens from the same litter, two toy breed dogs or two small cats could travel in the same carrier.

    The only exception is for flights booked on Alaska Airlines and JetBlue. Two pets may travel with the same travel guardian in their own separate carriers if an additional ticket is booked in an adjacent seat.

    For Semi-Private Flights:

    YES! On K9Jets, Two cats or two dogs (50lbs & under) can travel with one Travel Guardian.

  • What do I need to send along with my pet?

    The only things we need are your pet and a small sandwich-size bag of the pet’s food. This is just in case your pet encounters an unforeseen delay along their journey.

    We have a whole arsenal of airline-approved travel carriers at our disposal. We select the carrier that best fits your pet and meets the requirements for the airline they will be traveling on.

    For example, we would use a small carrier for a puppy weighing 5 lbs or less. In contrast, we would use a large carrier with expanding sides for a large breed puppy. A small hard-sided carrier would transport a small rabbit or bird. The person receiving the pet at the destination airport will need to have their own carrier to take the pet home in.

    We carry with us a travel pack that is filled with everything we may need along the journey including leashes, potty pads, poop bags, food and water bowls, treats, first-aid supplies, and more.

  • Does my pet need a health certificate to travel?

    For travel within the U.S., dogs and cats are required to have a health certificate from a veterinarian issued within 10 days of their travel date. Household birds and rabbits are required to present a health certificate from a veterinarian issued within two weeks of their travel date.

    For international travel, all pets are required to present health paperwork. The requirements vary country to country. If you book an international transport with us, we will partner with you to ensure you have the necessary forms you need. As a general rule, pets coming from Europe need a valid pet passport and rabies vaccination certificate to enter the U.S. although there are exceptions.

  • Is Signature Pet Transport Insured?

    We are fully insured for claims up to $2,000,000 and fidelity bonded for claims up to $10,000. This means that should the unexpected happen, you and your pet will be covered.

    All of our travel guardians are listed on and covered by our insurance and bonding.

  • What does USDA Certified mean?

    The USDA/APHIS oversees the Animal Welfare Act which sets federal standards for the care and treatment of animals in research, exhibition, and transport. The act states that animal transporters should be registered with the USDA.

    Christian A Diaz Global Inc, dba Signature Pet Transport is a Class T Registered Carrier under the Animal Welfare Act.

    As a certified business, Signature Pet Transport is required to meet all requirements for the safe transport of all animals in our care. Through our care standards, we meet and exceed these requirements for the benefit of the comfort and safety of your beloved pets.

  • What happens if the flight my pet was booked on is canceled?

    Not to worry. When this happens, the airline automatically re-books us on the next available flight at no extra charge. We will keep you updated in real time throughout the trip.

  • Another company quoted me a lower price. Why is that?

    Many pet transport companies exploit airline workers who use their flight benefits to keep costs low for their clients. Even though this often times means a dramatically cheaper transport for you, it puts your pet at risk of being stranded or worse.

    Airline employees are prohibited from making money from their travel privileges which means your pet could be denied boarding, stranded, and negatively impact your schedule. The airline employee could lose their travel privileges or worse, their job.

    When you book a transport with us, we buy full-fare round trip tickets for our Travel Guardians and immediately confirm your pet on the flights. This means your pet and their travel guardian will not be removed from their scheduled flights.

  • What is a semi-private flight?

    A semi-private flight allows cats and dogs to travel in-cabin with their travel guardian. These flights are operated by JSX and K9Jets. They operate out of private terminals. So there are no stressful crowds and noise, typical of a commercial airport terminal. Additionally, the smaller passenger capacity on these flights allows for more personalized attention and a quieter environment, which can be beneficial for pets with anxiety or fear of flying.

  • What if my pet becomes ill during the trip?

    Not to worry, our travel guardians have access to FirstVet while on the ground in between flights. For anything inflight, we pride ourselves on prevention with our handling and care procedures. If any signs of distress are observed, such as heat exhaustion, we carry ice packs and fans to cool your pet down.

    What is FirstVet?

    FirstVet is an on-call, 24/7 veterinary video consultation service. They provide professional advice, treatment recommendations, and referrals to a nearby animal clinic by a licensed veterinarian.

    How can FirstVet help me?

    FirstVet provides our travel guardians an easy way to connect with a licensed veterinarian nearly instantly via their mobile app. The deep knowledge and expertise of the responding licensed veterinarians (averaging ~14 years of clinical experience), resolves approximately 65% of cases virtually without having to take the pet into a clinic.

    In rare cases, a trip to the vet may be required during transport. FirstVet is ready and able to supply a prompt referral to a local emergency animal clinic for additional pet care.

    Also, FirstVet provides the added bonus of peace of mind. Long-distance travel is taxing (for pets and humans alike), and having access to a licensed veterinarian along for the ride can help reduce anxiety for everyone involved.

    Which conditions can Firstvet triage?

    FirstVet’s licensed veterinarians can help you manage the pet's: vomiting and diarrhea, motion sickness, eye and ear problems, itching and skin problems, coughing and sneezing, injuries and other accidents, fleas, ticks, and other parasites, wellness care, and behavioral issues while on the road.